On August 26, 1999, New York City was struck by a terrible rainstorm. The rain caused the streets __36___ and the subway system almost came to a stop.

Unfortunately, this happened during the morning rush hour. Many people who were going to work were __37__ to go home. Some battled to __38__a taxi or to get on a bus. Still others faced the ___39___ bravely, walking miles to get to work.

I ___40__ to be one of people on the way to work that morning. I went from subway line to subway line only to find that most _41__ had stopped. After making my way __42__ crowds of people. I finally found a subway line that was __43___. Unfortunately, there were so many people waiting to __44__ the subway that I could not even get down the stairs to the ___45__. So I took the train going in the opposite direction, and then switched back to the downtown train. Finally, after what seemed like forever, the train __46__ my stop. Then I had to walk several blocks in the increasingly heavy rain. When I got to my office, I was _47___ through, exhausted and __48__.

My co-workers and I spend most of the day drying off. When it was 5:00 pm, I was ready to go home. I was about to turn off my computer __49__I received an email from Garth, my Director:

I would like to thank all of you who made the effort and __50__ reported to work. It is always reassuring (令人欣慰), at times like these, when employees so clearly show their _51__ _to their jobs. Thank you.

Garth’s email was short, but I learned more from that ___52__ message than I ever did from a textbook. The email taught me that a few words of __53__ can make a big difference. The rainstorm and the traffic __54___ had made me tired and upset. But Garth’s words immediately __55____ me and put a smile back on my face.